Shipping Policy
At Creo Mobili, we are committed to providing you with a seamless shopping experience. Below, you can find detailed information about our shipping and delivery processes.
Order Processing Time
· Your order will be processed within 1-3 business days after payment confirmation.
Shipping Process and Delivery
· Your orders are shipped to you through our partnered shipping company.
· Standard delivery times are as follows:
o Europe: 4-7 business days
o America: 7-10 business days
o Middle East: 7-10 business days
o Asia: 7-10 business days
o Other Regions: 10-15 business days
Shipping Costs
· Worldwide: All orders are shipped to our customers free of charge.
· No additional fees will be requested for shipping or delivery.
Order Tracking
· Once your order is dispatched, a tracking number will be sent to you via SMS or email.
· You can track your shipment through the shipping company’s website or mobile application.
Important Information for Delivery
· Please ensure that the package is undamaged and complete when accepting the delivery.
· If you notice any damage or tampering on the package, please request the delivery personnel to prepare a report and refuse the delivery.
· If you find any damage or missing parts within the package after delivery, kindly contact our customer service team immediately. Our team will resolve the issue as quickly as possible to ensure your satisfaction.
Delays and Solutions
· In the event of delivery delays, please contact our customer service team for assistance.
· We guarantee the highest quality customer service, even during delays caused by weather conditions, public holidays, or logistical challenges.
Cancellation and Refund Policy
· For detailed information regarding cancellation, returns, and exchanges, please review our Cancellation and Refund Conditions. (https://creomobili.com/pages/cancellation-and-refund-conditions)
Support and Contact
If you have any questions regarding shipping and delivery, please feel free to contact us:
· Email: support@creomobili.com
· Phone: +90 (542) 541 08 16
· Working Hours: Monday to Friday, 09:00-18:00 (GMT+3)
Creo Mobili – Always By Your Side!
