Return Policy
CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND RETURN CONDITIONS
GENERAL:
By placing an order electronically through the website you are using, you accept the preliminary information form and the distance sales contract provided to you.
Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Distance Sales Regulation (Official Gazette: 27.11.2014/29188), and other applicable laws regarding the sale and delivery of the purchased product.
Shipping costs, including delivery expenses, will be paid by the buyers.
Each product purchased will be delivered to the person and/or institution at the address specified by the buyer within the legal period of 30 days, not exceeding this time frame. If the product is not delivered within this period, the buyer may terminate the contract.
The purchased product must be delivered complete and in accordance with the specifications stated in the order, along with any relevant documents such as warranty certificates and user manuals.
In the case of the impossibility of selling the purchased product, the seller is obliged to notify the buyer in writing within 3 days upon learning of this situation. The total amount must be refunded to the buyer within 14 days.
IF THE PURCHASED PRODUCT PAYMENT IS NOT MADE:
If the buyer does not pay for the product they purchased or cancels the payment in the bank records, the seller's obligation to deliver the product will end.
TRANSACTIONS MADE WITH UNAUTHORIZED USE OF CREDIT CARDS:
If it is determined that the credit card used by the buyer for payment has been used fraudulently by unauthorized persons after the product has been delivered, and the payment for the sold product has not been made to the seller by the bank or financial institution, the buyer must return the product within 3 days at the seller's expense for shipping.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEABLE REASONS:
If force majeure events occur that are unforeseeable by the seller and the product cannot be delivered on time, the situation will be communicated to the buyer. The buyer may request the cancellation of the order, replacement with a similar product, or a delay in delivery until the obstacle is removed. If the buyer cancels the order, and if payment was made in cash, the amount will be refunded in cash within 14 days from the cancellation. If the buyer paid by credit card and cancels, the product price will be refunded to the bank within 14 days, but the bank may take 2-3 weeks to transfer the amount to the buyer's account.
BUYER'S OBLIGATION TO CHECK THE PRODUCT:
Before receiving the goods/services subject to the contract, the buyer should inspect them. The buyer should not accept damaged, broken, or defective goods/services with torn packaging, etc., from the delivery company. The product/service is considered to be accepted as undamaged and intact if received. After delivery, the buyer must protect the product/service carefully. If the right of withdrawal is to be exercised, the product/service should not be used. The invoice must also be returned along with the product.
RIGHT OF WITHDRAWAL:
The buyer has the right to withdraw from the contract without any legal and penal responsibility and without providing any reason within 14 (fourteen) days from the delivery date of the purchased product to themselves or the person/institution at the address specified, by notifying the seller using the contact details below.
SELLER’S CONTACT DETAILS FOR WITHDRAWAL NOTIFICATION:
COMPANY NAME: CREO MOBILYA ORMAN ÜRÜNLERİ SANAYİ TİC. LTD. ŞTİ.
ADDRESS: CERRAH MAH. 3. SAN. CAD. NO: 30 İNEGÖL-BURSA
EMAIL: info@creomobili.com.tr
TEL: +90 (542) 541 08 16
FAX: +90 (224) 715 23 97
RIGHT OF WITHDRAWAL PERIOD:
For services, this 14-day period starts from the date of signing the contract. In service contracts where the service has started with the consumer's approval before the withdrawal period ends, the right of withdrawal cannot be used.
The costs arising from the exercise of the right of withdrawal are borne by the SELLER.
To exercise the right of withdrawal, the buyer must notify the SELLER in writing by registered mail, fax, or email within 14 (fourteen) days and the product must not have been used in accordance with the "Non-returnable Products" provisions of this agreement.
WITHDRAWAL PROCEDURE:
The invoice for the product delivered to the buyer or ALICI must be returned. (If the invoice for the product to be returned is corporate, the return must be made with the return invoice issued by the institution.) Returns of corporate invoices will not be completed without the return invoice being issued.
The return form, the box/packaging of the product, and any standard accessories, if applicable, must be returned undamaged and complete.
RETURN CONDITIONS:
The SELLER is obliged to refund the total amount and any documents binding the buyer to a debt within 10 days from the receipt of the withdrawal notice and to accept the return of the product within 20 days.
If the buyer causes a reduction in the value of the product or makes it impossible to return, the buyer is responsible for compensating the SELLER’s losses in proportion to the buyer’s fault. However, the buyer is not responsible for any changes or damages that occur due to the proper use of the product within the withdrawal period.
If the use of a discount within a campaign causes the buyer to fall below the campaign limit amount due to the exercise of the right of withdrawal, the discount applied in the campaign will be canceled.
PRODUCTS THAT CANNOT BE RETURNED UNDER THE RIGHT OF WITHDRAWAL:
Products that are customized for the buyer or are not suitable for return (such as innerwear, swimwear, makeup products, perishable items, products with an expiration date, items opened by the buyer and unsuitable for health and hygiene reasons, products that have mixed with others and cannot be separated, newspapers and magazines, services provided immediately in electronic form, digital content, software, data storage devices, and other similar items cannot be returned once opened).
Products such as cosmetics, personal care products, innerwear, swimsuits, books, writable software, DVDs, VCDs, CDs, and office supplies (toners, cartridges, ribbons, etc.) must be unopened, unused, undamaged, and in their original packaging to be eligible for return.
DEFAULT AND LEGAL CONSEQUENCES
If the buyer defaults on the payment made by credit card, they accept that they will pay interest under the credit card agreement with the bank, and that the bank may take legal action and seek the buyer’s liabilities, including legal fees. In case of default, the buyer is also responsible for compensating any losses incurred by the SELLER.
PAYMENT AND DELIVERY
The buyer may make payments via Bank Transfer or EFT (Electronic Funds Transfer) to any of the TL accounts provided by the bank.
Credit card payments can be made using all types of credit cards through online single payment or installment options. The amount will be charged to the credit card at the end of the order process.
